Terms & Conditions
Terms and Conditions
Pawhaus Cookies
Last updated: [21/04/2025]
Welcome to Pawhaus Cookies! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.
1. General Information
Pawhaus Cookies is a small Australian-based business offering handmade dog cookies and treats. All products are made with love, using pet-safe ingredients. By purchasing from our website, you confirm that you are at least 18 years old or have permission from a legal guardian.
2. Product Information
We do our best to accurately describe and photograph our products, but due to their handmade nature, some variations may occur in shape, size, or color. Ingredients are listed on each product page. If your dog has allergies or dietary restrictions, please review the ingredient list before purchase.
3. Orders and Payments
- Orders are accepted via our website and must be paid in full at checkout.
- Prices are listed in AUD and include GST (where applicable).
- We accept major credit cards, PayPal, and other secure payment methods as displayed during checkout.
- Once an order is placed, it cannot be modified or canceled if it has already been processed or shipped.
4. Shipping and Delivery
- Please review our [Shipping Policy] for full details.
- We are not liable for shipping delays or errors caused by incorrect addresses provided by customers.
- Risk of loss passes to the customer upon delivery to the carrier.
5. Refunds and Returns
Due to the nature of our products (perishable food items), we do not accept returns.
However, if your order arrives damaged or incorrect, please contact us within 3 days of delivery with your order number and photos, and we’ll make it right. See our [Refund Policy] for more.
6. Use of Website
All content on this site—including images, logos, descriptions, and recipes—is the property of Pawhaus Cookies and may not be copied, reproduced, or distributed without permission.
- You agree not to use this website for any unlawful or harmful activity.
7. Health Disclaimer
Our treats are designed for dogs only and should be given in moderation as part of a balanced diet. Pawhaus Cookies is not responsible for any adverse reaction your pet may experience. Always supervise your pet while feeding and consult your vet if you’re unsure about any ingredients.
8. Privacy
Your personal information is handled securely and responsibly. Please refer to our [Privacy Policy] for more information on how we collect, use, and protect your data.
9. Changes to Terms
We reserve the right to modify these terms at any time. Updates will be posted on this page, and continued use of the site indicates your acceptance of the revised terms.
10. Contact Information
If you have any questions about these terms, please contact us:
📧 p@pawhauscookies.com