Refund Policy

Pawhaus Cookies

Last updated:21/04/2025

At Pawhaus Cookies, we take pride in crafting quality, handmade dog treats with care. As our products are perishable and made to order, we have a limited refund policy in place to ensure both customer satisfaction and food safety.

1. Perishable Goods – No Returns

Due to health and safety regulations, we do not accept returns on any edible products. Once your order has been shipped, it cannot be returned or exchanged unless the item is damaged or incorrect.

2. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please contact us within 3 days of delivery with the following:

- Your order number

- A brief description of the issue

- Photos of the damaged or incorrect items

We will assess your claim and offer one of the following:

- A replacement

- A store credit

- A full or partial refund (depending on the nature of the issue)

3. Lost or Delayed Packages

If your parcel appears lost or significantly delayed, please reach out and we will assist in tracking it. While we are not liable for delivery issues caused by courier services or incorrect address entries, we will do our best to help resolve the situation.

4. Change of Mind

As our treats are handmade and perishable, we cannot offer refunds or exchanges for change-of-mind purchases.

5. Contact Us

To request a refund or lodge an issue, please contact us via:

📧 p@pawhauscookies.com

We aim to respond within 1–3 business days.